This Privacy Policy explains how Sultan Hair & Beauty("we", "us") collects, uses and protects your personal information when you use our website and services. We are based at St Martins Row, 3 Albany Road, Cardiff, CF24 3RP.
Information we collect
- Your name, email address and phone number.
- Appointment details (the treatments you book, dates, times and any notes you provide).
- Account details if you create an account (email and an encrypted password).
- Loyalty points, referral and voucher information linked to your email.
- Messages you send us through our contact or consultation forms.
- Payment is processed by our payment provider; we do not store your full card details.
How we use your information
- To take and manage your bookings and consultations.
- To take deposits and process payments.
- To manage your account, loyalty points and vouchers.
- To contact you about your appointments.
- To meet our legal and accounting obligations.
Who we share it with
We use trusted service providers to run our website and services, including a hosting and database provider (Supabase), a payment provider (Stripe) and an email provider. They process your information only on our instructions. We never sell your personal information.
How long we keep it
We keep your information for as long as needed to provide our services and to meet our legal obligations, after which it is securely deleted.
Your rights
You have the right to access, correct or delete your personal information, and to object to or restrict its use. To exercise any of these rights, contact us at info@sultanbeauty.co.uk.
Cookies
We use a small number of cookies to make the site work. See our Cookies Policy for details.
Analytics
We use Plausible Analytics to understand how visitors use our site so we can improve it. Plausible is privacy-friendly and cookieless: it sets no cookies, collects no personal data, and never tracks you across other websites. All statistics are aggregated and anonymous.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact us
For any privacy questions, email info@sultanbeauty.co.uk or call 02920 484170.